Return of products bought from www.berbatov.com
The return is carried out in compliance with the declared general provisions for using the electronic store.
The tradesman guarantees the full refund of the sum paid provided that provided that all goods are returned intact and in the same condition in which the consumer has received them. This means that the goods should not be soiled, washed, changed or worn and that all labels or marks should be intact.
For the sake of hygiene and health protection purchased underwear cannot be returned. All deliveries contain a pre-printed form for the return of goods which you can use if you decide to return the goods you have ordered or some of them.
The transport costs for the return shall be covered by the tradesman. The return of the goods shall be done by the courier companies specified by the tradesman.
Otherwise the costs of the return shall be covered by the customer.
The refund will be made via the same payment method used to make the purchase.The refunding of the sum for the returned products shall be done by bank transfer only within the 14-day term established by law as of the date on which the tradesman has been informed about the customer’s decision to withdraw from the contract but not earlier than the day after the day on which the goods have been returned in the condition specified above.
The goods shall be returned along with the accompanying documents.
To request return:
1. Log in to your profile
2. Go to orders
3. Select the order
4. Click "return" to the item you want to return
5. Select the reason for returning
6. Wait for confirmation and instructions on your e-mail